Alexander Soloviev Portfolio

Just Eat, Menulog, SkipTheDishes | September 2019 - May 2023

Facilitated the onboarding process for couriers in the British, Australian, and Canadian markets
Reviewed and evaluated incoming applications from aspiring couriers, coordinating interviews within predetermined timeframes
Verified the authenticity and eligibility of uploaded documents from potential drivers for network access
Provided comprehensive assistance to couriers, addressing inquiries and resolving issues promptly via email, phone, and text messaging (SMS)
Managed chat support, handling up to 4 simultaneous chats, and assisting couriers with a wide range of issues including reimbursements, undelivered orders, order cancellations, order reassignments, and other related matters
Provided email support to address issues such as missing payments, zone changes, bag shipments, and various other concerns raised by couriers
Developed a productivity-enhancing Chrome extension called the Courier Reimbursement Calculator, aimed at increasing team efficiency (More details on the Projects page)

Menulog | June 2019 - September 2019

Managed delivery operations and ensured customer satisfaction by providing monetary refunds, whether fully or partially, in case services were not fulfilled.
Effectively handled a high volume of 50+ calls daily, providing exceptional assistance to both customers and restaurant partners, resolving various issues promptly.
Proactively followed up with customers to ensure the resolution of various issues and complete necessary actions
Handled emails to support customers with a wide range of issues, providing timely and comprehensive assistance

SkipTheDishes | December 2018 - June 2019

Handled 5+ consecutive chats, phone calls, and email-based communication to provide prompt and professional resolution for courier and customer-related issues
Took necessary actions to follow up with restaurants and customers to ensure orders were remade in cases where couriers were late or delayed
Provided comprehensive email support to customers, assisting them with various issues and inquiries

Courier | August 2018 - September 2018

Executed efficient delivery of lost baggage to customers in Winnipeg and the surrounding area from Winnipeg James Armstrong Richardson International Airport.
Proactively communicated with customers, providing timely updates on delivery schedules and coordinating convenient delivery appointments.
Demonstrated commitment and dedication by driving to various provinces to deliver missing luggage, ensuring swift resolution and exceptional customer service.

Customer Service Representative | December 2016 - August 2018

Provided excellent customer service by answering phone calls and promptly providing customers with accurate and detailed information regarding nutrition and allergens in our products. Recorded and documented customer complaints using internal CRM systems.
Effectively handled customer inquiries and addressed complaints through various social media platforms, including managing a significant following of approximately 43 million Facebook likes and 1 million Twitter followers.

Customer Service Representative | July 2015 - December 2016

Provided exceptional inventory assistance to customers, ensuring their needs were met and maintaining a well-organized and inviting atmosphere within the store. Assisted with accurate inventory management, resulting in a seamless shopping experience for customers. Additionally, assisted in processing transactions when necessary.
Assisted in the efficient operation of the store by unloading fresh stock from delivery trucks. Organized and displayed the new inventory, transferring it from the back warehouse area to the live floor, enabling customers to easily select and purchase products.

Customer service Social media management Cash handling

HTML CSS Bootstrap JavaScript

API's PHP MySQL

Alexander Soloviev